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Press – Call Center Magazine Award

The Great Voice Company wins Best of Show Award
From Call Center Magazine

Englewood Cliffs, NJ – June 27, 2002 – The Great Voice Company today announced that two distinct voice services it offers have earned the company a "Best of Show" award from Call Center Magazine. The award was presented following the Call Center Demo and Conference held in May 2002 in Orlando, Florida. An article appears in the July 2002 issue of Call Center Magazine.

According to the magazine, this highly coveted "Best of Show" award is "bestowed upon those companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the ever-growing customer care market."

"We’re delighted to be honored by the industry experts at Call Center Magazine," said Susan Berkley, The Great Voice Company's president and CEO. "We've helped companies project a more professional image by providing top quality voice prompts in all languages since 1987, so it's gratifying to be recognized for that part of our business. It's especially exciting to have also earned this distinction for our new training program, Speak to Influence, which is designed to help front line personnel improve their voice skills."

When citing The Great Voice Company for the Best of Show honor, Call Center Magazine pointed out, "The first voice your customers hear when they call your company is perhaps the most important one. The clarity, tone and inflection, whether in the words of an agent or on a voice prompt, can set the tenor of the customer's relationship with your firm."

Along with custom-recorded digitized voice prompts in any language for IVR and auto-attendant systems, The Great Voice Company can train your agents to be more effective speakers. Through the Speak to Influence workshop, agents improve their articulation, diction, pitch, tone, inflection and persuasiveness. With more call centers being located abroad, the program's accent minimization feature is especially relevant.

More information on the training program is available at www.speaktoinfluence.com.

 

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Phone: 800.333.8108 or
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The Great Voice Company, Inc.
110 Charlotte Place
Englewood Cliffs, NJ 07632
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The Great Voice Company